What are Dinocoins?
Dinocoins are pre-paid credits that you can purchase and use over time to submit sequencing orders, both for regular orders through your Dashboard and for Custom projects that are coordinated by email with our Support Team.
Once purchased, the dinocoin credits are added to your account balance and can be assigned to be used either by an individual account or to be shared among a lab group. The balance of dinocoins is always visible in your account.
Dinocoins are especially useful if you want to prepay for future services. They also allow you and your lab members to share the same pool of dinocoins without the need for a new quote or PO each time an order is placed.
Bulk Dinocoin purchase
Extra credits added to your account
FAQs
Log in to your account, navigate to your Dashboard, scroll to the bottom of the service table, and select “Dinocoins.”
Select your method of payment for the purchase of Dinocoins:
• Credit Card payment: Direct payment at the time of order. You will be directed to a secure portal.
• Credit Card link: You will receive a secure credit card payment link in your email. This link can be sent to other emails as well.
• PO (Purchase Order) Number: You can enter a PO number when you order. If you are using a new PO that is not already in our system, please also email your PO documentation to our Finance Team at ar@plasmidsaurus.com.
Upon order submission, you will receive a 6-digit code that confirms your Dinocoin purchase.
You should immediately see your Dinocoin balance listed at the top of your Dashboard.
You can find your Dinocoin balance by clicking on your name on the right side of the menu bar. Your balance can be viewed under Payment Methods - Dinocoins.
First make sure you have Dinocoin balance available in your account. Then, when submitting a sequencing order through your Dashboard, just select “Dinocoins” as your payment method.
We offer the following pricing incentives for bulk sequencing purchases:
•Orders of 96 or more samples through your Dashboard (for any service type) will automatically receive a 5% direct discount on the total price of that order.
• If you purchase >$1,500 in Dinocoins, we will credit an extra 5% free credit of Dinocoins to your account.
For questions or to explore other options, please reach out to sales@plasmidsaurus.com.
Yes, Dinocoins expire five years after purchase.
No, Dinocoins are not refundable, and they cannot be exchanged for cash value. Any balance of Dinocoins that is not used before the 5-year expiration period will be forfeited. If you’re coming up on the expiration date but have no planned orders, you can contact our Finance Team at ar@plasmidsaurus.com to get your Dinocoins transferred to another user (such as a labmate).
Yes, you can contact our Finance Team at ar@plasmidsaurus.com to get your Dinocoins transferred to another user (such as a labmate).
If you originally paid for your sequencing order with Dinocoins or with a credit card, you will receive Dinocoins refunded to your account balance.
If you originally paid for your sequencing order with PO, you will receive a refund to the balance of your PO (no Dinocoins are refunded).
Orders can only use one payment method.